• Refund policy

Refund policy

Last Updated: 28-08-2026

At Truescape, we want you to have a simple and transparent shopping experience. This Refund & Return Policy explains when you can request a return, replacement, or refund and how to contact us.

Return Window

We accept eligible return requests within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned in its original packaging, where applicable.

  • Include original accessories, manuals, tags, and other included items.

  • Be accompanied by a valid Order ID or proof of purchase.

Products that have been used, altered, damaged through customer misuse, or returned without required accessories or packaging may not qualify for a return.

Damaged, Defective, or Incorrect Products

Please inspect your order when you receive it.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible with your Order ID and clear photographs or videos showing the issue.

We will review the information and, where the claim is approved, provide an appropriate resolution such as a replacement, exchange, or refund, depending on product availability and the circumstances.

We strongly recommend recording an unboxing video when opening your package. It can help us verify claims involving damaged, missing, incorrect, or defective products. However, claims will be assessed based on the available evidence and applicable requirements.

Return Eligibility

A return may be refused where:

  • The product has been used or damaged after delivery.

  • The product is not in its original condition.

  • Original packaging or essential accessories are missing.

  • The return request is made after the applicable return period.

  • The product is specifically identified as non-returnable on its product page.

Certain products, particularly personal-care, hygiene-sensitive, consumable, or other products where resale may not be appropriate, may not be eligible for return once opened or used.

Please check the product page for any product-specific return restrictions before purchasing.

How to Request a Return

To request a return, contact us within the applicable return period:

Email: truescape.in@gmail.com
 Phone: 9207780229

Please provide:

  • Order ID

  • Customer name

  • Product name

  • Reason for the return

  • Photos or videos, where applicable

Do not send a product back without receiving return instructions from Truescape.

Products returned without prior authorization may not be accepted.

Return Shipping

If the return is because we sent a wrong, damaged, defective, or materially incorrect product, Truescape will review the issue and arrange the appropriate return or replacement process.

For other eligible returns, including a change of mind where applicable, return shipping costs may be the customer's responsibility.

Any applicable return-shipping charges will be communicated before the return is processed.

Replacement or Exchange

Where a product is eligible for replacement or exchange, we will process the request after reviewing the returned product.

Replacement is subject to product availability.

If the same product is unavailable, Truescape may provide an alternative resolution, including a refund where applicable.

Refunds

Once a returned product reaches us, it may be inspected to determine whether it meets the applicable return conditions.

If the return is approved, the eligible refund will be processed through the applicable payment method or refund process.

For prepaid orders, refunds may be processed through the original payment method or the applicable payment service provider.

For Cash on Delivery orders, we may request valid bank account or UPI details to process an approved refund.

The time taken for the refund to appear in your account may depend on your bank, UPI provider, card issuer, or payment gateway.

Prepaid Discount and Refunds

Truescape may offer an additional 20% discount on prepaid orders.

If an order purchased using a prepaid discount is subsequently returned and approved for a refund, the refund will be calculated based on the actual amount paid for the returned product/order, subject to applicable deductions and the terms of the return.

Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Cancellation may be possible before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery if the product is eligible under this policy.

Refused or Undelivered Orders

If an order is returned to Truescape because of an incorrect address, repeated delivery failure, refusal to accept the package, or customer unavailability, additional shipping or re-delivery costs may apply.

Any refund in such circumstances will be reviewed based on the specific order and applicable shipping costs.

Fraudulent or Abusive Claims

Truescape reserves the right to investigate and reject fraudulent, abusive, duplicate, or otherwise illegitimate return or refund requests, subject to applicable law.

Contact Truescape

For return, replacement, or refund assistance:

Truescape
 Peruvallur, Malappuram, Kerala 673638, India

Email: truescape.in@gmail.com
 Phone: 9207780229

Please include your Order ID when contacting us so that we can process your request more efficiently.